Queues

Stent allows you to monitor efficiciently your invitation and nurturing campaigns as well as your Programs. The Queue table gives thourough details of each message or invitation in your campaigns. This information helps you manage your campaigns more precisely.

Where to find my Campaign Queue?

You will find your Queue by clicking on the campaign "Actions" button and by selecting "View Queue".

Note that you can also view a program Queue. The Program will therefore regroup all queues of all campaigns.

To do so simply click on the action button of your program.

What information does the Queue Table give?

The table shows you the following information for each message:

  • The status

    • (see below)

  • The date and time

    • (only availabe when the message is scheduled)

  • The contact

    • Click on the contact to view its journey.

  • The ranking estimate

    • Stent alghorythm defines a probability for the contact to connect with you.

  • The contact's owner

    • Alongside the ambassadors name you can also see from which finder the contact is.

  • You can order each column by clicking on the header.

  • By defaut, the table will always be ordered from the latest to the earliest invitation sent.

  • You can revert the order of each column by clicking on the header twice.

Filters

It is also possible to filter your queues by status, by date by contact's name or by owner's name in case you have multiple ambassadors in a campaign or program.

Actions

Finally each invitation has an action button. The actions depend on the status of the invitation

  • Remove from the queue

  • Requeue

  • View the contact's journey

What is the meaning of the message Status

Stent will show you a status for each contact's invitation (invitation campaign) or message (nurture campaign).

Status

Meaning

Queue

The contact is added to the campaign and will be invited or nurtured later.

Pending

The invitation or the nurturing message awaits the sender's approval.

Rejected

The invitation or the nurturing message has been rejected by the sender on its mobile phone.

Scheduled

The invitation or the nurturing message is about to be sent. Date and time are given.

Sent

The invitation or the nurturing message is sent.

Canceled

The invitation or the nurturing message was not sent. (See below for more information).

Removed

The contact has been manually removed from the Queue.

Canceled status

Canceled is an umbrella status than can be caused by multiple reasons. In order to know more precisely the reason of the cancelation you need to pass you mouse over the cancel status in the Queue's table.

Here are the possible reasons for a cancelation and the action to fix the issue if possible.

Error

Fix

The invite has already been sent

The contact has already received an invitation in the past. You cannot do anything else than wait for the contact to accept your invitation.

This contact is already a first degree connection.

This contact has already accepted a previous invitation.

This contact is not a 1st degree connection.

This message occurs exclusively during nurturing campaigns. This contact is unfortunately not in your network yet and the message cannot be sent.

This invite has already been sent.

The contact has already received your message earlier in the campaign. This can occur when a campaign was relaunched due to some issue and the contact is reused by mistake.

This nurture message has already been sent.

The contact has already received your message earlier in the campaign. This can occur when a campaign was relaunched due to some issue and the contact is reused by mistake.

Error 429

"FUSE LIMIT EXCEEDED".

Your linkedin account has reached an invitation limit. You are no longer able to send an invitation.

Stop your campaign immediately and wait for a couple of days. Relaunch the campaign and monitor the results.

This message can be sent again simply by clicking on "Action" and "Requeue". The invitation will be sent again in a few days.

Error 500

"ERROR PAYLOAD"

The content of your message is causing problems. Open your campaign and verify whether or not the message respects the characters limits imposed by Linkedin.

If you are using one of our pre determined value (first name of your contact for example) make sure that you have some room in the message. The name of your contact will be counted as characters.

For example:

Your invitation message has 294 characters out of 300. If the name of your contact is Carl, the message will be sent,

if the contact is named Christina, an Error Payload will be triggered.

Error 400 "MAX_INVITATION_SENT"

You have reached your maximum number of pending invitation on LinkedIn. Withdraw your oldest invitations here and make some room.

This message can be sent again simply by clicking on "Action" and "Requeue". The invitation will be sent again in a few days.